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Well after DL all four disks to the system, you are whisked away to "create a master account", credit card, mole on your back, all the standard identifying bullshit. Then you are asked to creat a screenname for the game. They suggest it be different than the account name you logged in with for "security purposes" but then if you call it something different, you can't get to the first "create a game screen". It goes into an endless loop of saying the retail code is already used.
Customer service is not. They say because you "entered it incorrectly" as opposed to it being a glitch in the login process, they say it will be three days before you can access the account and try to re-register.
Like I said, it's looking like it's more trouble than it'sd worth.